Swapnil Ogale


I have over 14 years of technical writing experience, including 5 years of part-time remote freelance work, in:

  • Scoping and creating technical content,
  • Designing information architecture strategies,
  • Leading documentation projects, and
  • Managing technical writing teams.

For the last 3-4 years, I have been working with software and API developement teams, creating technical specifications, API documentation, and content for developer portals.

I initiated the Write the Docs community in Australia, and contributed to an open source project in the Google Season of Docs in 2019.

Since 2014, I have been adding to my professional equity through public speaking and have presented at technical documentation conferences in India, US, Europe, Australia, and New Zealand.

Skills

Core skills
  • Technical Communication
  • Content Strategy
  • Information Architecture
  • Product Documentation
  • UX Writing
  • Content Design
Content
  • Online Help
  • User Guides
  • Release Notes
  • Technical Specifications
  • Developer Docs
  • Wikis
  • API Documentation
  • Error Messages
  • Product Content
Tools
  • MS Office
  • Help Authoring (Madcap Flare, RoboHelp)
  • Wikis
  • Confluence
  • JIRA
  • Wordpress
  • Markdown
  • Swagger
  • Git
  • Analytics
  • Postman

Documentation Projects

A list of documents/content managed and delivered over different software/IT projects.

Developer Portals

In a relatively short space of time of 3 months, I set up a doc workflow process and toolchain, managed to get 6 doc Pull Requests completed, set up a style guide template and created mockups of partner and developer sites for external Partners.

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SDK documentation

Freelancing with a fintech startup, I reviewed and created documentation for SDK developers to integrate their iOS and Android devices with the SDK product.

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Technical specifications and API documentation

Managed technical documentation for 2 Australia-wide distributed energy initiatives documenting technical specifications, API design, user guides, and reference documentation.

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Online Help

Working remotely part-time with a niche startup based in the US, I scope, plan, and manage Online Help (100+ topics), What's New, Release Notes for a project management software for architects and engineers.

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Process documentation and work instructions

Led a team of technical writers instrumental in deploying technical documentation online to over 5 operational teams, and across 150+ users, giving the content experience an instant boost.

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Open Source and Community contributions

A collection of efforts to which I contributed, but did not create. I am always keen to give back to open source through documentation, collaboration, and volunteering with like-minded people!

Write the Docs Australia

Initiated the Write the Docs community in Australia in 2016. Organise meetup events in Melbourne and chair the annual conference since 2017.

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Geonetwork

Participated in Google Season of Docs 2019, and contributed to the GeoNetwork open source project.

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Kubeflow

Participated in a documentation sprint organised by Kubeflow.

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Presentations and Publications

I’ve grown to love public speaking. This section is a collection of my presentations/talks and publications, aboutx my experiences in Technical Writing.

Talk - Making Content Sustainable

In this talk, I offer my recommendations on making our content sustainable, especially now when our content is growing at an unprecedented rate. As part of the conference theme, I compare content with the key principles of sustainability such as reducing waste, creating maximum impact, placing emphasis on longevity and relevance, and providing a sense of social responsibility or governance.

October 2019

Talk - What's the Deal with Release Notes?

This is a presentation I gave at STC Summit 2019 and Madworld 2018 about the importance of Release Notes in product development and how they can help shape your initial conversations with customers.

May 2019

Talk - When bad screenshots happen to good writers

This is a presentation I gave at Write the Docs Prague 2016 about my experiences of working with teams that do not understand the value of providing good screenshots for documentation.

September 2016

Article - How API docs became my silver lining

Wrote a guest blog post for KnowledgeOwl about how I got started with API documentation.

May 2020

Podcast - Write the Docs Podcast

In this episode, I joined the Write the Docs podcast team to talk about the Write the Docs Australian conference and more.

November 2019

Article - Justifying the use of Single Sourcing

Wrote a guest blog post for Madcap Software, around justifying the use of single sourcing in documentation.

February 2017

Experience

Senior Technical Writer (Contract)

SEEK

Set up content design for onboarding and developer platforms. Created API documentation for recruitment partners and developers.

Feb 2020 - May 2020

Senior Technical Writer (Contract)

Australian Energy Market Operator (AEMO)

Developed and managed product and technical documentation including API content for developer portal and B2B users.

Jul 2018 - Feb 2020

Technical Writer (Contract)

Aconex

Documented processes, procedures and other content for FedRAMP security project.

Mar 2018 - Jul 2018

Technical Writer (Contract)

National Broadband Network (NBN)

Led a technical writing team documenting business processes for network operations and performance teams.

Aug 2015 - Mar 2018

Technical Writer

Starrez

Created product content (Help, Release Notes, Feature Guides) for a student housing software

Jan 2014 - Jul 2015

Technical Writer (Contract)

Melbourne Health

Worked with data warehouse development team to plan and deliver developer guides and reference material.

Apr 2013 - Jan 2014

Technical Writer Team Lead (Contract)

CitPower and Powercor

Led and mentored 2 technical writers working on a Smart Metering project.

Apr 2012 - Mar 2013

Technical Writer (Contract)

Victoria University

Planned and created process documentation for a student management system implementation.

Dec 2011 - Jan 2012

National Procedures Officer (Contract)

MEGT

Scoped, designed and created a National Procedures Manual.

May 2011 - Dec 2011

Documentation Specialist (Contract)

TP3

User content, Process documentation, Policy writing, Information Architecture projects for Australia Post, Alex Fraser Group, ANZ, Toyota Australia, DownerEDI Works, Elders Australia, BUPA.

Mar 2010 - Mar 2011

Technical Writer

Computershare

Created online help (HTML and Web) for share registry desktop and web applications.

Nov 2007 - Feb 2010

Technical Writer

Kestral

Developed context-sensitive online help for a radiology information system.

Sept 2006 - Oct 2007

Education

Swinburne University of Technology

Graduate Diploma
Social Sciences, Technical Communications
2005 - 2006

Victoria University of Technology

Masters of Business
Information Systems
2002 - 2003

IMCC

Post Graduation
Masters of Computer Applications - Part 1
2001 - 2002

Fergusson College

Bachelor of Science
Electronic Sciences
1998 - 2001
Nifty tech tag lists fromĀ Wouter Beeftink