Documentation Projects
This page contains examples of technical content I have managed and delivered over different software/IT projects, broken down by types of content deliverables.
Note: Click each deliverable to read more about the context, problems, my contributions, and impact delivered through the project.
Technical implementation guides
Worked in the Solutions Engineering team to plan, manage, create and deliver technical content for customer solutions.
Product documentation and information architecture
Working as a Technical Writer Advocate, contributed to, and managed product docs. Led information architecture and content strategy projects.
Technical specifications and API documentation
Managed technical content for Australian distributed energy initiatives. Documented technical specifications, API design docs, user guides, and reference information.
Product marketing blogs
Wrote monthly blog posts capturing product enhancements, new features and documentation updates, and company news.
Online Help
Scoped, planned, and created Online Help (100+ topics), What's New, Release Notes for a project management software for architects and engineers.
Developer Portals
Set up a doc workflow process and toolchain, wrote API documentation, and designed mockups of partner and developer sites for a recruitment software organisation.
Process documentation and work instructions
Led a team of technical writers instrumental in deploying technical documentation to over 5 operational teams, and across 150+ users.
SDK documentation
Freelancing with a fintech startup, I reviewed and created documentation for SDK developers to integrate their iOS and Android devices with the SDK product.